Shipping & Delivery



Qivibe Shipping Policy

 

Welcome to Qivibe’s shipping experience! We are a brand inspired by mystical energies, magical rituals, and witchy aesthetics, dedicated to crafting exquisite crystals, ritual tools, and spiritual jewelry. At Qivibe, we strive to provide exceptional shipping services, ensuring the fastest response times and the highest quality for every customer. Below are the details of our shipping policy:


 

1. Does Qivibe Ship to My Country/Region?

 

We offer shipping to customers worldwide, covering nearly all countries and regions, except where your country/region is not selectable at checkout. If your location is currently restricted due to shipping limitations, we sincerely apologize and are actively working to expand our logistics network to serve more areas.

 

To confirm shipping availability for your country, please contact our support team at info@qivibe.com.


 

2. How Much Is Shipping?

 

  • Orders of $89 or more: Enjoy free shipping worldwide.
  • Orders below $89: A flat $6.99 shipping fee applies.
  • Promotional Offers: We periodically offer sitewide free shipping or exclusive discounts! Follow our Instagram @qivibe_official or visit the Qivibe website for the latest promotions.

Important Note: All product prices include taxes and duties. You will not incur any additional import tariffs or taxes upon delivery.


 

3. How Long Will My Order Take to Arrive?

 

Total Delivery Time = Processing Time + Shipping Time

(This excludes customs delays, weekends, holidays, or unforeseen circumstances such as weather or logistical disruptions.)

  • Processing Time: 2–5 business days (for order preparation, packing, and dispatch).
  • Standard Shipping Time: 8–12 business days (for most countries/regions).

Special Regions:

  • Orders shipped to South America and the Russian Federation may take over 1 month due to extended transit times and customs processing. We appreciate your patience and encourage you to contact us for updates.
  • In case of delays due to exceptional circumstances, we’ll work diligently to assist you.

Tip: To ensure smooth delivery, please provide an accurate shipping address and contact information when placing your order.


 

4. How Can I Track My Order?

  • Once your order ships, you’ll receive a shipping confirmation email containing tracking information.
  • Tracking details typically become active within 1–2 business days after dispatch.
  • You can monitor your order’s status via the tracking link provided or by visiting the Order Tracking page on the Qivibe website.

If tracking information isn’t updating or you have concerns, please reach out to us at info@qivibe.com.

 

 

5. What If My Package Doesn’t Arrive?

 

We’re committed to ensuring every order reaches you safely. If you haven’t received your package within 30 days of shipment, please follow these steps:

  1. Check your shipping confirmation email for tracking details.
  2. Use the tracking link to check the status or contact your local courier.
  3. If the issue persists, email info@qivibe.com with your order number and a brief description of the problem.

We’ll offer one of the following solutions:

  • Free Reshipment: We’ll promptly send a replacement package.
  • Full Refund: If preferred, we’ll issue a full refund for your order.

Note: Please contact us within 60 days of shipment to address non-delivery issues, as claims beyond this period may not be processed.


 

6. Additional Information

 

Taxes and Duties

  • All Qivibe product prices include all taxes and duties, ensuring no additional fees at checkout or upon delivery. This transparency allows you to shop with confidence.

Changing Your Shipping Address

  • To modify your shipping address, please contact info@qivibe.com before your order is dispatched.
  • Once shipped, addresses cannot be changed, so please double-check your details at checkout.

Shipping Methods

  • We currently offer standard shipping only, with no expedited options available.
  • All packages are sent via trusted international logistics partners to ensure secure and efficient delivery.

Contact Us

 

For any shipping or shopping inquiries, our Qivibe support team is here to help:

  • Email: info@qivibe.com
  • Social Media: Follow us on Instagram @qivibe_official for the latest products, promotions, and spiritual inspiration!

Thank you for choosing Qivibe! We’re dedicated to delivering your order efficiently while infusing your experience with magical energy. Follow @qivibe_official on Instagram to join our journey into spirituality and beauty!