Warranty Policy

Introduction

At QiVibe, we are committed to delivering high-quality products that meet the highest standards of craftsmanship. Our warranty policy is designed to provide you with peace of mind and ensure that your purchase is protected against manufacturing defects.

Coverage

Duration: Our warranty covers all QiVibe products for a period of 1 year from the date of purchase.
Scope: This warranty applies to defects in materials and workmanship under normal use. It includes repair or replacement of defective parts at no additional cost to you.

What is Covered

Manufacturing Defects: Issues with the structure or craftsmanship of the jewelry, such as broken clasps, faulty links, or defective settings.
Materials: Defects in the quality of materials used, such as cracks in gemstones or discoloration of metals.

What is Not Covered

Accidental Damage: Damage caused by misuse, negligence, or accidents, such as scratches, dents, or broken chains.
Normal Wear and Tear: Gradual deterioration due to normal use, such as tarnishing of metals or wear on clasps.
Unauthorized Repairs: Any modifications or repairs made by unauthorized parties.

How to Claim Warranty

To initiate a warranty claim:
Contact our customer service team via email or phone.
Provide proof of purchase (receipt or order number).
Return the item in its original packaging to our designated address.

Additional Notes

Shipping Costs: Customers are responsible for return shipping costs. We recommend using a certified delivery service and insuring your shipment.
International Warranty: Our warranty is valid worldwide, but repairs must be performed by authorized QiVibe service centers.